Privacy Policy
Your privacy is important to us
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Introduction
Welcome to OkoaTime Courier & Logistics ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at okoatime.africa, mobile application, and delivery services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Our Commitment to Your Privacy
We are committed to protecting your personal information and your right to privacy. We implement appropriate security measures and only collect data necessary to provide you with excellent delivery services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you register for an account, place orders, or contact us. This includes:
Account Information
- Personal Details: Full name, email address, phone number
- Delivery Addresses: Physical addresses for pickup and delivery locations
- Profile Photo: Optional profile picture (not mandatory)
- Corporate Information: Organization name, TIN number, VRN number (for corporate accounts only)
- Account Credentials: Password and security information
Payment Information
When you make payments, we collect payment-related information through our payment processors:
- Mobile Payment Details: Mobile money transaction IDs (for Azampay M-Pesa payments)
- Kwikpesa Payments: Transaction IDs and payment confirmations sent to YANACORP registered numbers
- Proof of Payment: Payment confirmation documents when using proof of payment method
Note: We do not directly store your credit card numbers or mobile money PIN codes. All payment processing is handled securely by our payment partners.
Automatically Collected Information
When you use our Services, we automatically collect certain information:
| Data Type | Purpose | Collection Method |
|---|---|---|
| Location Data | Real-time delivery tracking and route optimization | GPS, Google Maps API |
| Device Information | Service optimization and troubleshooting | Mobile app and website |
| Usage Data | Platform improvement and analytics | Application logs |
| Push Notification Tokens | Delivery updates and notifications | Firebase FCM |
Information We Do NOT Collect
What We Don't Ask For
- Government-issued ID documents or verification documents
- Age or date of birth information
- Sensitive personal data (health records, biometric data)
- Corporate registration documents (only TIN and VRN numbers are required)
How We Use Your Information
We process your personal information for the following purposes:
Service Delivery
- To create and manage your user account
- To process and fulfill your delivery orders
- To provide real-time tracking of deliveries
- To match you with available riders and optimize delivery routes
- To communicate delivery status and updates via SMS and push notifications
Payment Processing
- To process payments through Azampay, Kwikpesa, and proof of payment methods
- To verify payment transactions and generate receipts
- To manage corporate billing and invoicing
Customer Support
- To respond to your inquiries and support requests via email (SMTP)
- To resolve delivery issues and complaints
- To provide customer assistance and troubleshooting
Marketing and Communications
Our Marketing Practices
We may send you promotional messages, service updates, and special offers through:
- SMS Broadcasting: Delivery promotions and service announcements
- Email: Newsletters and exclusive offers
- Push Notifications: App-based notifications about deals and updates
Important: We conduct our own marketing and do NOT share your information with third-party advertisers. You can opt-out of marketing communications at any time.
Platform Improvement
- To analyze usage patterns and improve our Services
- To identify and fix technical issues
- To develop new features and enhance user experience
Legal and Security
- To comply with legal obligations and regulatory requirements
- To prevent fraud and protect against security threats
- To enforce our Terms and Conditions
When and With Whom We Share Your Information
We may share your personal information in the following situations and with the following parties:
Service Providers and Partners
| Partner Type | Purpose | Information Shared |
|---|---|---|
| Payment Processors (Azampay, Kwikpesa/YANACORP) | Payment processing and verification | Transaction details, payment amounts |
| Google Maps API | Location services and routing | Delivery addresses, GPS coordinates |
| Firebase FCM | Push notifications | Device tokens, notification content |
| SMS Service Provider | Delivery updates and marketing | Phone numbers, message content |
| Delivery Riders | Order fulfillment | Delivery addresses, contact information |
Legal Requirements
We may disclose your information where required by law, such as to comply with a court order, legal process, or governmental request.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred.
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is only shared with trusted partners necessary to deliver our services.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 1 month after account deletion | Grace period for account recovery |
| Delivery Records | Indefinitely | Business operations, dispute resolution |
| Payment Transactions | As per industry standards (typically 7 years) | Legal compliance, financial audits |
| Location Data | 6 months | Route optimization and analytics |
| Communication Logs (SMS/Email) | 3 months | Customer support and quality assurance |
Account Deletion
When you delete your account, we will permanently erase your personal information within 1 month. During this period, you can contact us to recover your account. After 1 month, the deletion is irreversible.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Data Encryption: Sensitive data is encrypted in transit and at rest
- Secure Payment Processing: All payments processed through certified payment gateways
- Access Controls: Strict access limitations to personal data
- Regular Security Audits: Periodic security assessments and updates
- Firebase Security: Secure cloud infrastructure for push notifications
- SMTP Security: Encrypted email communications
Important Notice: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these may include:
Access and Control
- Right to Access: Request copies of your personal information
- Right to Correction: Update or correct inaccurate information
- Right to Deletion: Request deletion of your personal data
- Right to Data Portability: Receive your data in a portable format
- Right to Restriction: Limit how we process your data
- Right to Object: Object to certain types of processing
Marketing Preferences
Opt-Out Options
You can opt-out of marketing communications at any time:
- SMS: Reply "STOP" to any marketing SMS
- Email: Click "Unsubscribe" in any promotional email
- Push Notifications: Disable in your device settings or app preferences
Note: You will still receive transactional messages related to your deliveries even if you opt-out of marketing.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@okoatime.africa. We will respond to your request within 30 days.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@okoatime.africa. We will take steps to remove such information from our systems.
Content Management
We carefully manage all content displayed in our app to ensure it is appropriate for all users. We do not impose age restrictions on account creation, but we maintain high standards for content suitability.
Third-Party Services
Our Services integrate with third-party services that have their own privacy policies:
Google Maps Platform
We use Google Maps API to provide location services, routing, and address verification. When you use our Services, Google may collect location data. Please review Google's Privacy Policy for more information.
Firebase Cloud Messaging (FCM)
We use Firebase FCM for push notifications. Firebase may collect device information and usage data. Review Firebase's Privacy Policy for details.
Payment Processors
- Azampay: Processes M-Pesa mobile payments
- Kwikpesa (YANACORP): Manual payment verification system
These payment processors have their own privacy practices and we encourage you to review their policies.
International Data Transfers
Your information may be transferred to and stored on servers located outside of Tanzania, particularly when using services like Google Maps and Firebase which operate globally.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top
- Sending you an email notification (for material changes)
- Displaying an in-app notification
Stay Informed
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.